973-287-5106 (2024)

FAQs

How do I contact PowerXL customer service? ›

If the replacement or refund request has not been acknowledged after two weeks, please contact Customer Service at 973-287-5106.

You can call customer service at 973-287-5106 or email empowercustomerservice@spectrumbrands.com for any additional questions.

The PowerXL Vortex Air Fryer uses Turbo Cyclonic Air Circulation in combination with an Interior Vortex Wall built into the cooking chamber to promote consistent, even air flow. The result is maximum crisping on all sides, not soggy or half-crisp results. Tristar Products, Inc.

You have 90 days to return or replace your product. Proof of purchase is required. Monetary refunds do not include original processing and handling fees. In order to return or replace your product, simply use your original order number which can be located by visiting www.customerstatus.com.

PowerXL Air Fryer Lawsuit. About 319,000 PowerXL Dual-Basket Air Fryers were recalled after 3 people were burned when the connector broke between the two baskets.

The notice advises consumers to cease use of the products immediately and contact the manufacturer for a full refund. The air fryer was sold nationwide and online at major retailers including Target, Walmart and Kohls from August 2021 through October 2023 for between $60 and $190, according to the recall notice.

Visit the online service website at www.prodprotect.com/powerxl, or call toll-free 1-800-577-1557, for general warranty service. If you need parts or accessories, please call 1-800-738-0245.

The PowerXL™ Vortex Classic Air Fryer is covered by a 90-day money-back guarantee.

The Verdict: This AirFryer Is Worth The Investment

Overall, the PowerXL Air Fryer Pro is definitely a kitchen appliance that is worth the investment. It also makes a great housewarming or college gift, since it has so many different functions.

What air fryers are being recalled in 2024? ›

This recall involves Insignia Air Fryers and Insignia Air Fryer Ovens, model numbers NS-AF34D2, NS-AF5DSS2, NS-AF5MSS2, NS-AF8DBD2, NS-AF10DBK2, and NS-AF10DSS2. The brand name INSIGNIA is on the top or front of each unit.

You can call customer service at 973-287-5106 or email empowercustomerservice@spectrumbrands.com for any additional questions.

A lot depends on the size and model of the air fryer, as well as how long it is used for. On average, an air fryer will use about 3-5 kWh of electricity per hour of use. This means that if you use your air fryer for an hour each day, you can expect it to add about $0.30-$0.50 to your monthly electric bill.

Any appliance in your home that utilizes an external power supply, such as a mobile phone charger, computer speakers, or any other appliance with a square block plug, will use power. Many appliances have an active LED screen that continues to zap power, such as the microwave, air fryer, and oven.

What do I do if the Unit shuts off while cooking? As a safety feature, the PowerXL™ Vortex Air Fryer has an Auto Shut-Off device that prevents damage from overheating. Remove the Basket and set it on a heat-resistant surface. Allow the Unit to cool down.

The PowerXL™ Smokeless Grill Pro is covered by a 90-Day Money-Back Guarantee. Some instruction manuals may state we offer a 60-Day Money-Back Guarantee, but this is incorrect.

Your air fryer might have stopped working due to a power issue, a blown fuse, overheating, or a malfunctioning part. Check the plug, reset the circuit breaker, and ensure it's not overheated.